TrustRadius Insights
Chili Piper is a versatile software that has proved invaluable for a range of use cases across sales and marketing teams. Users have …
Starting at $15 per month per user
View PricingOverview
What is Chili Piper?
Chili Piper is scheduling and routing software for B2B revenue teams. Its products help revenue teams increase their inbound conversion rates, increase customer satisfaction, and reach new levels of productivity.The vendor states Companies like Twilio, Forrester, Spotify, and Gong use…
Recent Reviews
Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Pricing
Instant Booker
$15
Cloud
per month per user
Handoff
$25
Cloud
per month per user
Concierge Inbound Scheduling
$30
Cloud
per month per user
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttp://www.chilipiper.com/pricing
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Product Details
- About
- Integrations
- Competitors
- Tech Details
- Downloadables
- FAQs
What is Chili Piper?
Chili Piper is scheduling and routing software for B2B revenue teams. Its products help revenue teams increase their inbound conversion rates, increase customer satisfaction, and reach new levels of productivity.
The vendor states Companies like Twilio, Forrester, Spotify, and Gong use Chili Piper with the goal of increasing their inbound conversion rates, eliminating manual lead routing, and streamlining critical processes around meetings.
Chili Piper is more than just a booking link solution. For revenue teams that struggle with complex lead routing and slow inbound response times, Chili Piper is a scheduling solution that handles both routing and scheduling.
Chili Piper does not stop at simple round-robin routing, but integrates with the user's CRM to instantly qualify and route leads using segmentation data like industry, vertical, and account owner.
The Chili Piper scheduler integrates with any inbound web form. After submitting a form, inbound leads can be routed to the correct sales rep and given the option to book time on their calendar instantly.
Chili Piper Features
- Supported: Personal Booking Link
- Supported: Smart Booking Links
- Supported: Custom CSS
- Supported: Instant Booker Plugin
- Supported: Suggested Times in Emails
- Supported: Coordinate team availability on Suggested Times
- Supported: One-click Booking
- Supported: Dynamic Meeting Templates
- Supported: Hours of Availability
- Supported: Meeting Buffers
- Supported: Minimum Meeting Notice
- Supported: Meeting Limits
- Supported: Reserved Meeting Times
- Supported: Multiple & Recurring Meeting Series
- Supported: No Show Management
- Supported: Notifications & Reminders via Email & SMS
- Supported: Salesforce Integration & Reporting
- Supported: Relate Meeting to SFDC Case & Opportunity
- Supported: Write Events to SFDC Custom Objects
- Supported: Create and Manage Multiple Workspaces (Admin)
- Supported: Abandoned Scheduling Follow-up
- Supported: Meeting Preparation Details
- Supported: Meeting Handoffs
- Supported: Hot Handoffs
- Supported: Round Robin Routing
- Supported: Flexible Round Robin Rules
- Supported: Vacation Calibration
- Supported: Routing to Account Owner
- Supported: Advanced Routing Rules
- Supported: Group Meetings
- Supported: Distribution Reporting
- Supported: Real Time Scheduling Directly from Forms and Inside Web App
- Supported: Real Time Scheduling Directly from Chat
- Supported: Real Time Call Routing Directly from Forms and Inside Web App
- Supported: Real Time Video Conferencing Directly from Forms and Inside Web App
- Supported: Embeddable Inbound Forms
- Supported: Form Integrations (Marketo, Pardot, Eloqua, Hubspot, and more)
- Supported: API Access for Customization
- Supported: Automatically create leads in Salesforce
- Supported: Automatically qualify and route leads
- Supported: Auto-assign leads that don't book
- Supported: Auto-redirects for scheduled, unscheduled, and unqualified meetings
- Supported: Notify reps in Slack
- Supported: Inbound Conversion Funnel Reporting
- Supported: Create teamwide booking links
- Supported: Manage & Schedule Group Events
- Supported: Easily Re-Schedule or Re-Assign Meeting Owners
- Supported: Integrated Advanced Salesforce Reporting
- Supported: Smart Email Signatures
- Supported: Custom Personal Pages
Chili Piper Videos
About Chili Piper's scheduling solutions
Neil Rongstand, VP of Growth at ChowNow, knew that his team needed a better method for following up with inbound leads and getting meetings on sales reps’ calendars. Before Chili Piper, the average speed to lead for an inbound meeting request was about a week. In many cases re...
Show More The team at Apollo had little faith in their ability to convert inbound leads. About 40% of Apollo’s inbound demo requests were not converting to a booked meeting. They knew they needed to fix their leaky inbound funnel before investing any further in digital acquisition.
Kri...
Show More Chloe Jillings, Manager of Customer Success at PatientPop, knew that her team’s process of assigning new accounts was broken. Managers were having to dig through Salesforce reports and manually assign accounts to CSMs while ensuring the workload was evenly distributed. This ca...
Show More With 60-70% of their inbound demo requests never making it to a booked meeting, Bryan Schuler, ABM and Marketing Operations Manager at SaaSOptics knew that a change was needed. Their inbound scheduling process required SDRs going back-and-forth with the prospect to qualify and...
Show More We asked some of our customers how long it took to started seeing value from Chili Piper, what their onboarding experience was like, and more.
Chili Piper Integrations
Chili Piper Competitors
Chili Piper Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
| Supported Countries | United States, Canada, France, Germany, United Kingdom, Australia, and more |
| Supported Languages | English |
Chili Piper Downloadables
Frequently Asked Questions
Reviewers rate Support Rating highest, with a score of 8.2.
The most common users of Chili Piper are from Mid-sized Companies (51-1,000 employees).
Chili Piper Customer Size Distribution
| Consumers | 0% |
|---|---|
| Small Businesses (1-50 employees) | 20% |
| Mid-Size Companies (51-500 employees) | 60% |
| Enterprises (more than 500 employees) | 20% |
Comparisons
Compare with
Reviews and Ratings
(80)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Recommendations
Chili Piper is a versatile software that has proved invaluable for a range of use cases across sales and marketing teams. Users have reported that the tool streamlines the appointment scheduling process, making it easy to book consultations with prospective customers and ensuring all necessary parties receive the invitation. By automating administrative steps involved in appointment scheduling, Chili Piper saves time for sales teams and offers flexible scheduling options. The software integrates seamlessly with platforms like Salesforce and Google Calendar, providing full calendar visibility and enabling users to sync events between individual calendars and Salesforce.
Additionally, Chili Piper is widely used to optimize the handoff of leads from BDRs to AEs, improving efficiency in the sales process. With visibility into AE calendars, meetings are automatically routed to the correct AE, ensuring smooth transitions and minimizing delays. This has been especially beneficial for inside sales teams booking meetings on behalf of outside sales teams. Furthermore, Chili Piper's integration with Zoom allows for convenient inclusion of meeting details in calendar invitations, enhancing the experience for both representatives and prospects. Overall, Chili Piper is a user-friendly tool that reduces no-show rates, improves consistency in invites and messaging, and eases administrative burdens, ultimately enhancing productivity and effectiveness across departments.
Users highly recommend Chili for scheduling, citing the following recommendations:
Utilize Chili's customizable features and ease of use. Users appreciate the ease of use and customization options available in Chili. They mention the ability to set up different meeting types and find it a great tool for instant booking and reducing the workload of the sales team. They also recommend experimenting with all the features and not being afraid to configure Chili for scale at the beginning.
Leverage Chili for streamlining scheduling processes. Users recommend Chili for both inbound and outbound processes, as well as appointment scheduling with robust capabilities. They find it effective in converting website traffic into meetings, increasing conversion rates with clients, and leveling up inbound sales teams. It is particularly recommended for B2B SaaS companies and teams with more than 100 members.
Seek support from the Chili team. Users advise reaching out to the Chili team for onboarding sessions, assistance during the discovery phase, and accessing their fantastic support team. They also suggest searching through support articles and using live support for any issues. Some users recommend having someone dedicated to setting up and testing Chili, while others highlight the importance of working closely with an admin for a clean and quick experience.
Overall, users highly recommend Chili as a long-term solution that can simplify and streamline the booking process, increase productivity, and improve time management for businesses.
Attribute Ratings
Reviews
(1-6 of 6)Companies can't remove reviews or game the system. Here's why
November 06, 2021
Just getting started with Chili Piper and early reviews are GREAT
It was implemented at ABILITY in order to get leads/MQLs over to the sales team more quickly. It cut down the time to reach a member of the sales department from about 15 minutes to less than 5 minutes. The notifications could come in email but a decision was made to get it over to the sales team via Teams instead.
- Quickly route sales leads
- Immediately schedule meetings with sales
- Faster handoff from SDR to sales team
- Having only used it for a year there aren't any gaps I can see at this point
- It did take us a while to implement and get it integrated but that could have been our procurement department more than anything on the Chili Piper end
May 21, 2021
SDR appreciated
We use Chili Piper in our sales department to book meetings. It allows SDRs to set a meeting from a list of all AEs or have is grouped by teams making sure the correct salesperson is scheduled for the meeting. The platform then queues up the next sales person who is in the rotation.
- Set meetings with multiple people
- Addresses meeting attendees in different time zones
- Ability to schedule from email and outreach
- Clear visibility into schedule to prevent double booking
- Integration with Salesforce
- Integration with outreach
- Frequently need to turn extension on/off as disappears from gmail
- Sometimes slow to load
- Would like to be able to send update to one attendee without going to everyone
May 21, 2021
A gamechanger for SDRs across the world
Score 10 out of 10
Vetted Review
Verified User
Our entire sales development team (50+) uses Chili Piper every day. As a scaling sales team, we ran into no-show issues and inconsistency with invites and messaging. After implementing Chili Piper our no-show rate went down nearly 40% and the team as a whole was able to schedule twice as many meetings at a faster rate.
- Chili Piper integrates with Salesforce very well which I haven't seen other calendar apps do yet.
- Meeting Buffer functionality assures that AEs won't be booked back-to back.
- I can send the link to each of my meeting templates for different prospects
- Faster load times, but we can’t complain too much!
- It's an awesome tool, but at the end of the day, it's still just a calendar tool. I'm looking forward to their innovations and disrupting the market
- Would be nice to be able to modify the email reminders for every single contact and event versus have set templates
May 21, 2021
The best scheduling tool for sales handoff
Score 10 out of 10
Vetted Review
Verified User
Our SDR team uses it to book consultations with prospective customers for our sales teams. When a prospect wants to talk, they are able to use ChiliPiper to view the correct reps calendar, pick the time and automatically include the Zoom details on the calendar invitation.
- Chili Piper integrates so well with Salesforce, Gmail, Google Calendar, and other programs I use at work. The Gmail extension makes everything so easy to schedule and eliminate conflicts
- Saves time during the day that can be better spent doing more meaningful work
- Event reminders for when a prospect hasn't accepted an invite or for a meeting that was scheduled a way out
- They are continually improving their offering and we've seen great leaps over the past 2 years.
- Would be nice to be able to modify the email reminders for every single contact and event versus have set templates
- Faster load times, but we can’t complain too much!
May 21, 2021
Chili Piper - making setting meetings spicy!
Score 10 out of 10
Vetted Review
Verified User
Chili Piper is currently being used across our sales department. It helps us easily book meetings, collaborate on times, and ensure every party that needs to be on the call receives the invitation. Chili Piper allows for visibility into our AEs calendars to make it easy for scheduling, seeing who the meeting should route to, and overall alignment.
- Calendar visibility across those on the invite (within the same org)
- Ability to round robin a meeting to
- In email time availability
- Notifcation of new meetings set through CP link
- I can't think of anything at this team.
November 29, 2018
Chili Piper is a leveled up Scheduling Tool
We are first rolling it out on our website to get leads to our sales team. Then we will roll it out to for our internal teams to use for the handoff between sales and customer success teams to schedule kick-off calls.
- Chili Piper integrates with Marketo and Salesforce very well which I haven't seen other calendar apps do yet.
- The set up is very easy, with great support and documentation.
- Chili Piper supports complex routing rules
- The UI could be a bit more modern
- They just added a call direct feature which I haven't tried yet, all they need now is a chat component